August 7, 2015
There are many different ways you can use our services – to share and search for information, to communicate with players, teams, associations and events or to create new content. When you share information with us, for example by creating a player or team account, we can help you connect with the soccer community or to make sharing with others quicker and easier.
Let’s start with the most important issue. GotSoccer does not and will not share, sell or lease personal information on players, parents, coaches, referees, administrators or any other person in our database to any commercial company (for example, XYZ sporting goods store or ABC soda company) other than those we reasonable believe you want to share your information or unless you give us explicit consent.
An example of a commercial entity we would share information with would be a company that runs a tournament using our software. When a team applies to the tournament we assume they want the company running the event to see that they’ve applied and will want them to contact the team about the event.
As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
Information we collect
We collect information to provide better services to all of our users – from figuring out basic information like what gender a player is, to more complex things like which programs you’ll find most useful or the people who matter most to you in the soccer community.
We collect information in two ways:
- Information you give us. For example, many of our services require you to sign up for a GotSoccer Account. When you do, we may ask for personal information, like your name, email address, telephone number, gender, birth date…. This is most often used by your team, club, association and state organization.
- Information others give us about you. For example, managers may enter player information into a team account for a tournament or league without your knowledge. US Youth state organizations may require your club or association to upload information into GotSoccer including your personal and contact information. GotSoccer assumes those that enter personal information into or export data from our database have the right to do so.
- Information we get from your use of our services. We may collect information about the events and programs that you use and how you use them, like when you apply to a tournament, or register to play with a club that uses our services. This information includes:
How we use information we collect
We use the information we collect from all of our software services to provide, maintain, protect and improve them, to develop new ones, and to protect GotSoccer and our users. We also use this information to offer you tailored content – like giving you more relevant programming and ads.
We may use the name you provide for your GotSoccer account across all of the services we offer that require a GotSoccer account. In addition, we may replace (merge) past names associated with your GotSoccer Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible GotSoccer Profile information, such as your name and photo. This would include users such as your team manager, club, association, league, tournament you entered, state organization, or other users that we have reasonable belief is entitled to your account information. We may also publish certain information (name, position, photo) on our team ranking page, though you and your team can opt out.
Creating or accessing an account in GotSoccer equals becoming a member of the GotSoccer community. We are allowed email you from time to time regarding things we believe may be of interest including new services and products developed by GotSoccer and its partners.
When you contact GotSoccer, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming events changes or improvements. We allow clients to email you where we have reasonable belief that you are or expect to become a member. These include your club, association, state organization and national organization.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.
We may combine personal information from one service with information, including personal information, from other GotSoccer services – for example to make it easier to share things with people you know or associations you belong to.
GotSoccer processes personal information on our servers in many states around the country. We may process your personal information on a server located outside the country where you live. (We have Canadian and other international player and team information.)
Transparency and choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
- Review and control certain types of information tied to your GotSoccer Account by using your account. Certain information may not be directly editable by the user, such as gender, name, and birth date, after certain verification processes. (Examples are, player pass and official roster information.)
- View and edit certain preferences, such as which colleges might interest you, using the college recruiting area of a player account.
- Control who you share information with from a team or player account.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.
Information you share
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines. Our services provide you with different options on sharing and removing your content.
Once information is shared with your actual or implied permission (applying to play for a club implies you want them to see your personal information so they can place the player on a team), these organizations (events) may email or contact you using the GotSoccer email system. In this instance, it is our position that you or your team has become a member of these organizations (events) and the organization or event has the right to contact you. Please consult these organizations (events) with regard to their privacy policies.
Ownership of the actual account
GotSoccer is a “Software as a Service” (SaaS) company. We own the actual accounts and have the right to restrict or deny access as we see fit. For example, if an association elects a new president, we may change the password to deny the past president access and allow the new president access. Teams sometimes split and GotSoccer must decide who will maintain the team account. GotSoccer will only restrict a parent’s access to a child’s account under court order.
Right to advertise
GotSoccer retains the right to place advertisements in all software accounts. GotSoccer retains the right to advertise on all event public pages with the exception of events that pay for our services where the event asks to opt out.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. These legitimate purposes may include official rosters, club registration, state registration… When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes or other archive systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of authorized GotSoccer users unless one of the following circumstances apply:
We may share aggregated, non-personally identifiable information publicly and with our clients – like US Youth Soccer, state organizations, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect GotSoccer and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We encrypt many of our services (communication is transmitted using the HTTPS protocol, using industry standard encryption algorithms)
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to GotSoccer employees, contractors and agents who need to know that information in order to process it, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
U.S.-EU Safe-Harbor Compliance
GotSoccer complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
GotSoccer has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
To learn more about the Safe Harbor program, and to view GotSoccer's certification (appearing as GotSoccer, LLC), please visit http://www.export.gov/safeharbor/
Privacy Inquiries and Dispute Resolution
In compliance with the US-EU Safe Harbor Principles, GotSoccer commits to resolve complaints about your privacy and our collection or use of your personal information.
GotSoccer has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus.
If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed,please visit www.bbb.org/us/safe-harbor-complaints
for more information and to file a complaint.